Manage your customers in one place using AI
- Omnichannel: all channels in one platform
- A suite of advanced tools to support agent performance
- Analyze 100% of calls, not just a random sample
Over 900 companies have chosen Welyo
%201.svg){kind=logo}
%201.svg)
Why do companies choose Welyo contact center?
Welyo automatically resolves routine, repetitive tickets without human intervention. Your team can focus on building relationships and upselling.
AI Assist analyzes, summarizes, and evaluates every interaction, and when needed, translates and edits messages to match your brand's tone.
Telephony, digital channels, miniCRM, and reporting in one dashboard. Stop copying data between systems. Keep the entire contact history in one place.
No more bouncing between departments. Intelligent routing sends callers straight to the right expert, and instant issue identification helps you close tickets significantly faster.
AI evaluates quality across 100% of calls, not just a random 2% sample. You can react quickly because you know exactly what needs improvement.
The all-in-one platform you need
Telephony, channels, and routing
Cloud telephony and virtual PBX
Phone numbers, multiple hotlines, and call forwarding. A full PBX in your browser, no hardware required.
IVR and announcements
Voice menus configured without coding. Announcements are read by a synthetic voice, no voice actor required.
Queues and skill-based routing
Cases are routed to the consultant with the right skills, not just the first one available.
Queue callback
No more waiting on hold. The system calls the customer back when it's their turn.
SMS and notifications
Confirmations, reminders, and SMS campaigns directly from the case.
Chat, Messenger, and forms
All messages flow into the same queues and reports.
SiteCall and website callback
When a customer clicks on your website, the system connects them with a consultant. Turn web traffic into conversations.
Consultant workflow
Unified workspace
Conversations, history, insights, and cases in a single view. Works in the office and remotely.
MiniCRM and customer profile
Data, cases, and contact history live, before the agent even says hello.
Tickets and case statuses
Owner, priority, tags, and SLA reports. Nothing gets lost between shifts.
History and notes
Every agreement recorded with the case, including date and author.
Templates and response suggestions
Company standards in every email, without copying from Word.
Mobile app and remote work
A fully functional workstation wherever there is internet access.
WebPhone and IP phones
Softphone in your browser, on your phone, or via your SIP device. A ready-to-use workstation with no installation required.
AI from the front line to quality assurance
AI Assist co-pilot
Live prompts, translations, and brand tone guidance during the call.
Knowledge assistant
Answers based on your procedures and documents, with source citations.
Transcriptions and summaries
Every conversation transcribed and summarized before the agent takes the next call.
Sentiment analysis
The system detects customer sentiment and flags conversations that require attention.
AI Insights and scorecards
Quality assessment for 100% of interactions instead of random spot checks.
Automatic tagging and classification
Cases tag themselves, and reports stay consistent without manual effort.
Management and analytics
Live wallboards
Queues, team workload, and statistics on a single screen. Spot bottlenecks before they become fires.
Reporting and data export
Calls, queues, efficiency, and ticket SLAs. Export data to your data warehouse via ODBC.
Outbound campaigns and dialer
Predictive dialer, record prioritization, and HLR verification to boost answer rates.
Process automation and rules
Rules handle case assignment, escalations, and automated actions. Changing a process is a matter of configuration, not a project.
Recording and retention
Native call recording with retention policies tailored to your company and industry requirements.
Post-call surveys
Automated customer satisfaction surveys. Results are fed directly into reports and scorecards.
Client Portal
The customer submits a ticket and tracks its status themselves. Fewer calls asking about the status of their case.
API, webhooks, and integrations
HubSpot, Salesforce, Creatio, Dynamics 365, BI tools, and e-commerce platforms. Data flows exactly where your teams work.
Everything your team needs
Connect Welyo with the tools you use
- Real-time synchronization
- No-code
- API
Heading
Your data stays in your hands
We apply the same uncompromising legal and infrastructural rigor to our artificial intelligence processes. We protect your information by combining operator obligations with a multi-layered security architecture.
Get started with Welyo now
Frequently Asked Questions
Welyo integrates phone, chat, email, SMS, Messenger, and web forms into a single dashboard. Agents manage all channels from one screen, while customers have access to voice menus and self-service options.
No. Welyo is a cloud-based telephony system, so you work directly in your browser without the need for PBX hardware or servers. You can make calls using local numbers thanks to Local Presence, and billing is handled via a subscription. The service is provided by Focus Telecom Polska.
Setup takes up to 14 days. The process consists of four steps: a discussion about your team, system configuration, training, and fine-tuning based on conversation data.
